Security First, Always
Security First, Always
As the world’s leading cryptocurrency platform for licenses, registrations, and security certifications, our commitment to our customers is built on trust. We believe that security and data privacy are the foundations of achieving mainstream cryptocurrency adoption.
As the world’s leading cryptocurrency platform for licenses, registrations, and security certifications, our commitment to our customers is built on trust. We believe that security and data privacy are the foundations of achieving mainstream cryptocurrency adoption.
Our Philosophy
Our Philosophy
Security and Privacy by Design and By Default
We drive a Zero Trust, Defence in Depth security strategy across our systems and platforms. Data privacy assessments are built into our processes to safeguard your personal information.
Empowering a Growth Mindset
To continually strengthen our security posture, we invest heavily in ongoing security and privacy awareness training for all staff.
Deposit and Transaction deposits
Keeping your funds safe and accessible at your convenience
Keeping your funds safe and accessible at your convenience
Users’ fiat currencies are held in regulated custodian bank accounts.
If you are a U.S. resident, your USD balances are sent to and held by Community Federal Savings Bank or the other FDIC member and insured depository institution as listed here (“network banks”). The list of network banks is subject to change from time to time. Your USD balances and other deposits you may hold at Community Federal Savings Bank or any of the network banks are insured up to $250,000 in the aggregate, but only in the event the respective FDIC member fails. Actual insured amounts may be lower or adversely affected based on any balances you separately hold at a network bank. FDIC insurance does not protect your funds in the event of Crypto.com’s failure or from the risk of theft or fraud.
Crypto.com adheres to the principle of least privilege.
We have strict controls on access rights to funds in both cold and hot wallets.
100% of user cryptocurrency assets are safely held and fully backed 1:1.
We hold all customer assets deposited on our platform in institutional-grade reserve accounts on a 1:1 basis, meaning funds are responsibly backed by Crypto.com and accessible at customers’ convenience. Our users can verify our reserves and their funds through our Proof of Reserves verification page, conducted by an independent third-party.
Crypto.com App
Best-in-class security features
Best-in-class security features
We follow a Secure Software Development Lifecycle.
Security is baked into our coding lifecycle. Our software is peer-reviewed and uses a combination of static and dynamic source code analysis tools.
We use Multi-Factor Authentication (MFA).
Transactions are protected by MFA, which includes password, biometric, email, phone, and authenticator verification.
We ensure withdrawal protection.
Whitelisting external addresses through email verification is mandatory.
We provide 24/7 live customer support.
It’s our priority to help you make the most of your Crypto.com experience.
Crypto.com App
Setting the highest standard for transparency and accountability
Setting the highest standard for transparency and accountability
Certifications and Assessments
Certifications and Assessments
Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO 22301:2019, ISO/IEC 27701:2019, ISO/IEC 27001:2013 and PCIDSS v3.2.1 Level 1 compliance, and independently assessed at Tier 4, the highest level for both NIST Cybersecurity and Privacy Frameworks, as well as Service Organization Control (SOC) 2 compliance. Crypto.com has also engaged globally recognised security consulting and auditing firms like Kudelski Security to stress test and audit our core Blockchain systems.
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Ombudsman:
0800-878-3059
Business days, from 08:00AM to 5:00PM (Sao Paulo-SP time)
The purpose of this website is solely to display information regarding the products and services available on the Crypto.com App. It is not intended to offer access to any of such products and services. You may obtain access to such products and services on the Crypto.com App.
Please note that the availability of the products and services on the Crypto.com App is subject to jurisdictional limitations. Crypto.com may not offer certain products, features and/or services on the Crypto.com App in certain jurisdictions due to potential or actual regulatory restrictions.
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